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All Patriot Ordnance Factory, Inc. (POF-USA) products are manufactured using the finest quality materials and have a limited lifetime warranty against defects in original materials and workmanship.
To initiate a return claim, please visit: RMA – APB360/GunTRAC.
Please be advised that by initiating the RMA process you acknowledge that the firearm/components being returned for refund/warranty/repair/service falls under the limited lifetime warranty.
If returning a firearm for service, please contact customer service prior to RMA acceptance. POF-USA will need to gather additional details, create a customer profile (PO) and, if applicable, place a credit card on file for services rendered.
If the firearm/component does not meet the requirements of the limited lifetime warranty and requires service due to abuse, deferred maintenance and/or installation of third-party components the customer will be subject to shipping charges, a $75.00 per hour service fee, the cost of parts and applicable taxes.
Prior to shipping, please remove all optics, lighting and or any third-party products from your firearm as POF-USA will not be liable for any possible damage that could be incurred during the shipping process.
If you have purchased products directly from POF-USA and would like to return them for a refund, you must return the items within 90 days of purchase.
All Patriot Ordnance Factory, Inc. (POF-USA) products are manufactured using the finest quality materials and have a limited lifetime warranty. All POF-USA firearms are warrantied to be free from defective materials and workmanship. POF-USA will repair or replace only those parts as determined to be defective by the factory. This warranty is limited and does not extend to careless handling, abuse and misuse, unauthorized adjustments or modifications, use of improper ammunition, excessive or unreasonable use, rust or corrosion or barrel obstruction.
Altering or modifying parts is dangerous and will void the warranty. Your POF-USA firearm was manufactured to perform properly with the original parts as designed. It is your responsibility to make sure any parts you install are made for this firearm, installed correctly, and that neither the originals nor the replacement parts are altered or changed. Your POF-USA firearm is a complex precision tool with many parts that must operate correctly with other parts in order to maintain proper and safe operation. Putting your firearm together improperly or with incorrect or modified parts can result in a damaged firearm, serious personal injury, or death to you and/or others through malfunction. Always have a qualified armorer or gunsmith work on your POF-USA firearm systems or other firearms.
Shipping to and from our facilities, government fees, damages caused by failure to perform normal maintenance, sales outside the United States, damages due to high velocity, high pressure, reloaded, remanufactured, or other no non-standard ammunition, consequential or incidental damages and /or expenses, any unauthorized repair, modification, misuse, abuse, or alteration of the product is not covered by this warranty.
It is the responsibility of the owner to assure the weapon is properly maintained.
In order to help us assist you better, please register your firearm through our Warranty Registration Form. Warranty is established by registering online at: Warranty Registration - POF-USA (www.pof-usa.com).
For further technical assistance or to obtain warranty information on your POF-USA firearm, email our customer service team at [email protected].
For questions and additional information, please contact us.
